Recent Why SERVPRO Posts

The Importance of IICRC Certification in the Restoration Industry

3/24/2019 (Permalink)

SERVPRO is certified with the IICRC for water, fire, and mold damage.

IICRC Certification

Restoration industry standards are set by the Inspection Cleaning and Restoration Certification Board. It is a non-profit group overseeing the qualification of the restoration, remediation and cleaning trade. When a technician obtains a program mitigation certificate from the IICRC, he or she is held to the highest standards. Not only does this keep industry standards high, but it also establishes a recognized national standard, and that is why insurance agents and adjusters keep the graduates on their preferred vendor's lists. Here are a few of the values the technicians are expected to uphold.

1. Respect

Technicians are taught that working with clients and staff that everyone treats respectfully can elevate the job site. It can also help bring out natural abilities and let inborn qualities shine.

2. Integrity

Valuing integrity, the expectation is that all graduating technicians will have strong ethical principles. Dealing honestly and upholding high values is important in developing an honorable reputation within the cleaning and restoration industry.

3. Responsibility

Once at a job, all IICRC technicians are expected to work as if the property were their own. This includes completing the job promptly and using the best tools available to finish the job.

4. Excellence

Service, leadership, and duty are all part of what the graduate is expected to bring to the office each day. Technicians are also taught to hold high standards in service, on the job and off.

5. Expertise

To keep standards, values, and expertise high, the board continues to hold classes to improve industry knowledge. As new and improved tools become available, they are incorporated into the classes. Also, certification is a lifelong process of self-improvement and gaining professional knowledge. Technicians must obtain 14 hours of education every four years.

The IICRC helps hold trained technicians of the cleaning and restoration industry to a high standard. That may be why the insurance agent’s preferred vendor lists in Gorham, ME, are filled with program graduates.

Facts About Black Mold

3/6/2019 (Permalink)

If you smell something musty, you may have black mold in your home.

A strong, musty odor is a tell-tale sign that you need to hire a certified mold specialist to assess your home. One of the things a mold inspection can tell you is if your problem is black mold. There are several misconceptions about this particular strain of fungus. Clearing up this confusion can help you better understand what steps need to be taken to fix the problem.


Contrary to popular belief, Stachybotrys is not always black. Its appearance can take on several different attributes:

  • Black, gray or green tint
  • Slimy texture
  • Dampened concentration

Because this type of mold tends to be denser than others, it is less likely to spread quickly in the air. It can grow exponentially once it has attached to a surface and has sufficient moisture and organic matter to feed it, though.


Mold often grows in places that you can't see. When a water leak dampens the area inside your walls or above your ceiling tiles, for example, the mold growth you smell may be hidden behind them. Stachybotrys is particularly prone to these areas because they are high in cellulose fibers and low in nitrogen. A professional mold inspection can help locate the mold even if you can't see it.


If you have house mold in Portland, ME, you probably need to contact experts to address the problem. Trying to handle the issue yourself can make it worse. If you try to take out affected drywall without first closing off the surrounding area, you may end up spreading the mold into your air ducts or other areas of the home. Certified specialists are trained to go through every necessary step of the remediation process to resolve the problem efficiently.

If you smell something musty, you may have black mold in your home. A mold inspection can help pinpoint the problem, and professional remediation can solve it.

5 Ways SERVPRO Serves You Best

2/20/2019 (Permalink)

SERVPRO of Portland is here to help!

SERVPRO Serves You Best

Assessing a claim from a client can be a complicated process. You don’t need the vendor that performs the restoration to throw a proverbial wrench in the mix. If you are an insurance adjuster in Portland, ME , SERVPRO is provides up-to-date information and keeps costs as low as possible.

1. Nationwide Support

While your client may just be working with the local franchise, you have the backing of the company’s national resources. These include:

  • Call center
  • Standardized quality requirements
  • Exemplary record-keeping

2. Commitment to Restoration

While many remediation companies may default to tearing out and replacing materials, most insurance companies want to work with certified restoration experts who seek first to restore the existing structure and materials. Each item is tested to see if it’s salvageable to cut down on costs.

3. Accessible Records

As the insurance adjuster assigned to a case, you have access to the Claims Information Center. This is a record of all the documentation associated with your client’s claim, including photos of the damage, response time a detailed estimate of the final cost of repairs.

4. Immaculate Itemization

In addition to online records, you receive an itemized list of everything that needs to be replaced. This information is crucial to assessing the insurance claim made by your client.

5. Professional Service

SERVPRO technicians complete an IICRC-certified training program. As methods improve in the industry, they participate in ongoing education to ensure that they provide the highest standard of mitigation services. You can depend on your local franchise to respond quickly to your client’s call and start repairs in a timely manner. This minimizes the damage and, ultimately, your final cost.

An insurance adjuster is often the first person to assess the damage to a client’s home. The professional knowledge and experience of qualified restoration specialists can prove to be invaluable resources during this process. When it comes to assessing your client’s claim, SERVPRO is Here to Help.

How To Mitigate and Restore After a Fire

11/30/2018 (Permalink)

Fire damage in a Gorham,ME building

Your goal after a fire occurs at your commercial property in Gorham,ME, is to completely remedy the fire damage so that you can continue business as usual. There are many steps to doing so, and these steps involve both mitigation of the loss and restoration of the property. While many companies only offer one of these services, it may be in your best interest to find a fire remediation company with experts who are certified to perform both repair and reconstruction.

For Streamlined Service

Quite a bit goes into fire mitigation and restoration. There are several steps that technicians follow:

  • Assessment of the damage
  • Securing of the property
  • Water extraction
  • Smoke and soot cleanup
  • Sanitization
  • Restoration

Having one company to complete the whole cleanup process after fire damage streamlines the effort. While different members of the team may perform different services, they are more likely to have good communication strategies in place so that with each step you get a technician who knows exactly what transpired previously.

For Insurance Purposes

Another benefit of having one company perform both mitigation and restoration is that you can report the whole projected cost on your insurance claim earlier in the process. When your insurance adjuster arrives to survey the damage, he or she may want to know what the remediation team suggests. If one company handles the whole process, you can let the adjuster know what the recommendations are from start to finish. Getting this information before repairs even begin may help expedite the payment on your claim, getting you the money you need to cover the cost more quickly.

Fire damage can be a daunting problem, but with one team handling all the work, you can release some of that burden. This allows the process to run more smoothly and makes it easier on everyone involved in getting your building back to the way it was before.

What is the Black Mold Remediation Process?

11/30/2018 (Permalink)

Mold removal experts in Windham,ME

Removing and Cleaning Mold

When black mold affects your business in Windham,ME, you may not know what the remediation process will look like or how long the process will take. There are several important steps that should be taken when it comes to removing and cleaning mold.

1. Identifying the Cause

When mold is found in any building, it’s often important to identify the cause of the mold growth in order to prevent any further damage from occurring. Minor issues, such as pipe leaks, can be fixed with relative ease and at lower costs. However, tree roots growing into a pipe and causing the pipe to burst might not be so easily fixed and could require structural changes to your building.

2. Assessing the Damage

Once mold has been found and the cause has been identified, the next step is to assess the damage. Mold that is contained in one location could mean a simpler mold cleanup process. However, certain types of mold, such as black mold, can be more hazardous and may require a more extensive remediation process. When the damaged has been assessed, professionals can then start on the next step of the process.

3. Removal and Sanitization

One of the final steps of in restoring a building that has been affected by mold is to make sure the building is clean, and mold is entirely removed. The air in the building must be filtered, and any belongings, items and areas affected by mold must be thoroughly sanitized after the mold is removed. Any items, such as furniture or carpet, should be removed. Though some items can be cleaned, some belongings may be unable to be effectively sanitized.

Knowing details about the mold remediation process can give you a better understanding of what will be done if your business is affected by black mold and how long it will take to restore the building. If your business has mold growth, it can be helpful to contact mold restoration professionals.

FEMA Assistance FAQ

11/21/2018 (Permalink)

Tornado damage in a Portland,ME home

When natural disasters strike, the Federal Emergency Management Agency, or FEMA, often provides shelter, assistance, and inspections. What can you expect if they show up at your home?

  • The representative completes an overall assessment.
  • Paperwork is filled out, detailing the extent of the damage.
  • Proof of ownership is established.
  • Adjusters from insurance companies and the agency assign dollar values to property and belongings.

How Do I Obtain Assistance?

If you believe you qualify for federal disaster assistance, you'll need to apply by contacting or calling the agency. Act quickly to be sure you don't miss established deadlines. You may qualify for one or several grants to help you recover from flooding. These include grants for expenses related to medical, dental, and funeral costs, emergency home repairs, personal property losses, and temporary housing.

Are All Losses Covered?

FEMA provides grants to help cover costs not covered by your insurance company. This doesn't mean that the entire difference between the overall costs and your insurance coverage will be available. However, a disaster loan from the agency may give you the leeway you need to get your home back into a comfortable living condition. Work with a disaster recovery company in Portland, ME, to understand the potential costs.

What Do I Need To Pay Back?

The type of aid you receive affects whether you need to repay any of the funding. If you received grants, for example, you don't need to repay them. If you received loans, however, you will be responsible for repaying the amount. You may also find some relief by applying for a loan through the Small Business Administration. These low-interest loans are often available after natural disasters.

What Are the Requirements?

There are several requirements that may affect whether you qualify. These include providing proof of your citizenship status and proof of home ownership or rental status.

FEMA aid is not meant to cover all expenses related to getting your home back to pre-disaster condition. However, enlisting the agency's help can make the recovery process far less stressful.